24/7 Bengali support
Whether your question is about games, payments, bonuses, or your account, the Crikes support team is always on hand. Get help via live chat, email, or our guides — whichever works best for you.
Browse the topic-based guides below or get in touch with support directly
Choose a category based on your issue
The Easiest Ways to Get in Touch with Crikes
The fastest way to get help. Hit the chat button at the bottom right of the site and a Bengali-speaking agent will be with you in moments.
Online nowFor detailed issues, document submissions, or complex account matters, please reach out via email. Attaching screenshots will help us resolve things faster.
support@crikes.bestAnswers to over 100 common questions are available in Bengali. Even at 3 a.m., you're likely to find a solution here.
Always available| Channel | Service Hours | Average response time | Language | Best For | Priority |
|---|---|---|---|---|---|
| Live Chat | 24/7 | 1–3 minutes | Bengali, English | Common Issues | Maximum |
| 24/7 | 3–6 hours | Bengali, English | Complex matters & documents | High | |
| FAQ | Always | Instant | Bengali | General Questions | Automatic |
| VIP Support | 24/7 | <1 minute | Bengali, English | Any topic | VIP Exclusive |
Even after a successful bKash or Nagad payment, it can sometimes take 5–10 minutes for funds to appear. If nothing shows up after 15 minutes, bring your transaction ID to live chat — it's usually resolved within the hour.
Withdrawals typically process within 15–30 minutes. Your first withdrawal may take a little longer due to identity verification. If it's been over 2 hours, please contact support.
Start by clearing your browser cache. On mobile, make sure Chrome or Safari is up to date. If the problem persists, contact support with the game name and your device details.
After a deposit, bonuses are usually added automatically. If yours hasn't appeared, check that your promo code was entered correctly. For full details, review the terms on the Rewards page.
Accounts are occasionally verified for security purposes. Check your email for a message from Crikes and submit the required documents to get it sorted quickly.
When something goes wrong on an online gaming or betting platform, the first thought that comes to mind is — who do I turn to right now? Crikes anticipated this. That's why the Help Centre isn't just a form-filling page — it's a genuine support system.
Crikes live chat is available 24 hours a day, 7 days a week. Even if you run into a problem at 3 in the morning, a Bengali-speaking agent will connect with you within minutes. On many other platforms, having to communicate in English is a real hassle — at Crikes, that's never an issue.
For those who prefer to understand how things work before any issues arise, Crikes has a comprehensive guide library. From payments and games to betting and bonuses — step-by-step guides covering every topic are available in Bengali.
For complex issues — such as a large transaction stuck in processing or complications during account verification — email is the most effective channel. Attaching screenshots and your transaction ID will speed things up. The Crikes team aims to respond within 3 to 6 hours.
Having your username or registered mobile number, the date and time of the issue, a transaction ID (for payment-related matters), and a screenshot ready will help us resolve your issue much faster.
Support experiences on online platforms in Bangladesh are often frustrating — long waits, the hassle of communicating in English, or receiving robotic responses. These are problems many users know all too well. At Crikes, the experience has been intentionally designed to be different.
For starters, Crikes support agents speak Bengali and understand the Bangladeshi context. You don't need to translate your issue or search for the right words. That might sound simple, but in practice it makes a real difference.
Beyond troubleshooting, the Crikes Help Centre also serves as a learning resource. If you're new and unsure what a parlay bet is, or what wagering requirements mean, it's all explained in plain language. There's plenty to explore if you're curious.
Third, Crikes has a dedicated support channel exclusively for VIP members. VIP players can reach a dedicated account manager directly for any issue — no waiting, no automated replies.
Crikes tracks the resolution time of every support ticket. Over the past three months, the average live chat response time was 2 minutes 45 seconds — a figure the team is proud of, as many larger platforms struggle to match it.
Certain issues tend to come up again and again — a pending deposit, a bonus that isn't showing, a game that won't load. Crikes has dedicated quick-fix guides for exactly these situations. Reading through them at any time can often help you sort things out on your own, without needing to contact support.
One last thing — there's no need to hesitate when asking for help at Crikes. The platform is just as welcoming for newcomers as it is for seasoned players. If you have a question, go ahead and ask — we're always ready to help.
Frequently asked questions from the Help Centre
The Crikes support team is always ready. Start a live chat or send us an email — help is available in Bengali.