Your Privacy Is Our Responsibility · Written in English

Crikes Privacy Policy — How Your Information Is Collected, Used, and Protected

Your personal data on Crikes is a matter of trust. This policy clearly sets out what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
Language: Bengali
Key Highlights
Your Data Is Never Sold to Third Parties
Protected with SSL 256-bit encryption
Right to Access and Delete Your Data
Only Necessary Data Is Collected
You Have the Option to Manage Cookie Consent

How We Keep Your Data Secure

Measures taken to protect your privacy on Crikes

Strong Encryption

Every data transaction on Crikes is protected with 256-bit SSL encryption — the same standard of security used by banks.

Restricted Access

Only authorized staff can access your information — and only when required for their specific role. Regular audits are conducted to ensure this policy is upheld.

Secure Data Storage

Crikes servers operate within industry-standard security infrastructure. Data is backed up regularly, and active firewalls and monitoring systems are in place to prevent unauthorized access.

Data Is Never Sold

Crikes never sells members' personal information. There is no question of transferring data to advertisers or third parties. Your information belongs to you alone.

Minimal Data Collection

Crikes only collects the information needed to provide its services. No unnecessary data is requested — every piece of information has a specific and justified purpose.

Regular Security Audits

Third-party security experts regularly audit Crikes systems. Any vulnerabilities found are addressed promptly — this is an ongoing process.

01

Introduction

Crikes (crikes.best) places the highest importance on its members' privacy. When you register, log in, or use the platform, certain information naturally comes to us. This Privacy Policy clearly explains what that information is, how it is used, and how it is kept secure.

This policy applies to all Crikes services — the main website, mobile browser access, and any related services. By creating an account on Crikes, you are considered to have agreed to this privacy policy.

We want this policy to be an easy read. So it's written in plain, straightforward English — no dense legal jargon. If anything is unclear, feel free to ask at the help centre.

This privacy policy was last updated in January 2026. If any changes are made, you will be notified at your registered email address.

02

What Information We Collect

Crikes collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Data Type Example How It Is Collected
Identity Information Name, date of birth, national ID number Registration / KYC
Contact Information Phone number, email address Registration
Financial Information BKash/Nagad number, transaction history Payment
Usage Data Game history, betting records, and login timestamps Automatic
Technical Information IP address, device type, browser Automatic
Cookie Information Session data, language preferences, and site usage patterns Cookies

We only ask for information that is genuinely necessary to provide our services. Crikes does not collect any data beyond what is needed.

Identity Verification (KYC): A photo of your national ID or passport is required before making a withdrawal. This information is used solely for identity verification and is never shared with any third party.

03

Why We Use Your Data

Crikes uses the data it collects for the following purposes:

  • Account Management: To ensure secure registration, login, and account management.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Identity Verification: To complete the KYC process and prevent money laundering.
  • Customer Support: To respond to your complaints or inquiries.
  • Site Improvement: To analyse usage patterns and improve the platform.
  • Security: To detect and prevent fraud, manipulation, and other forms of abuse.
  • Legal Obligation: To maintain records as required by regulatory authorities.
  • Relevant Communications: To notify you of new offers or important updates — only if you have given your consent.

If you'd rather not receive promotional emails or messages, you can opt out at any time from your account settings. This won't affect your account or any of its services.

04

Who We Share Your Information With

Crikes never sells your personal information. However, in certain specific situations, limited data may need to be shared with designated parties:

  • Payment Provider: Only the necessary information is shared with bKash, Nagad, or other payment processors solely to complete transactions.
  • Identity Verification Provider: With approved verification agencies as part of the KYC process.
  • Regulatory and Legal Authorities: As required by legal obligations or court orders.
  • Technology Service Providers: For server hosting or technical support — though they are also bound by strict confidentiality agreements.

All third parties with whom information is shared are required to comply with Crikes' privacy standards. They are not permitted to use the data for their own purposes.

Please Note: Crikes will never ask for your password, OTP, or banking details over the phone or via message. If you receive any such request, it is a fraud attempt — please report it to us immediately.

05

Cookie Policy

The Crikes website uses cookies — small text files stored in your browser that help the platform run more smoothly.

Crikes uses the following types of cookies:

  • Essential Cookies: Required for login sessions and security. Without these, the site cannot function properly.
  • Functional Cookies: Remembers your preferred language, theme, or settings.
  • Analytics Cookies: To understand which sections of the site are used most — no personal data is involved.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

06

How Long Is Data Retained

Crikes does not retain data any longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For as long as your account remains active. Even after closure, certain data may be retained for up to 5 years as required by applicable regulations.
  • Transaction Records: Up to 5 years, in accordance with financial regulatory requirements.
  • KYC Documents: Up to 5 years, in line with regulatory requirements.
  • Customer Support Contact: For up to 2 years for reference purposes.
  • Browsing Logs: Up to 90 days for security analysis purposes.

After the retention period, data is securely deleted.

07

Your Rights

As a Crikes member, you have several rights over your own information:

Right to Access

You may request a copy of your data stored with Crikes at any time.

Right to Correct Your Information

If any of your information is incorrect, you can request a correction. Updates are typically completed within 7 business days.

Right to Erasure

If you close your account, you can request that your data be deleted — except for anything we are legally required to retain.

Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted.

Right to Data Portability

You may request a copy of your information in a standard, portable format.

To exercise any of these rights, email support@crikes.best or reach us via live chat.

08

Security Measures

Crikes follows industry-leading technical and administrative standards to keep your data secure:

  • SSL/TLS Encryption: All data transmitted on the site is protected with 256-bit encryption.
  • Two-Factor Authentication: You have the option to enable two-step verification for added account security.
  • Regular Penetration Testing: Third-party security experts conduct tests to identify vulnerabilities in the system.
  • Restricted Access: Only authorised staff can access specific data, on a need-to-know basis.
  • Auto Logout: Your account is automatically logged out after a period of inactivity.
  • Anti-Fraud System: Suspicious transactions or login attempts are detected automatically.

If you ever suspect unauthorized access to your account, change your password immediately and notify us at support@crikes.best. We will act swiftly.

09

Children's Privacy

Crikes services are strictly for users aged 18 and above. We do not knowingly collect or store personal data from anyone under the age of 18.

If a minor has accidentally created an account and this comes to our attention — either through our own checks or a guardian's report — the account will be closed immediately and all associated data will be deleted.

10

Policy Updates

Crikes may update this Privacy Policy when necessary. If changes are made:

  • A notice will be sent to your registered email address.
  • A notification will be displayed on the platform.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continuing to use Crikes after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing any notice of significant changes when you receive it.

11

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please get in touch with us:

  • Email: support@crikes.best
  • Live Chat: At the bottom-right corner of any page on the platform
  • Help Center: On the Help Center page Contact Form

All inquiries receive a response in English and are typically replied to within 24 hours.

We take the security of your data at Crikes seriously and are committed to resolving any concerns you raise as quickly as possible.

Why Crikes Takes Your Data Security So Seriously

Sharing personal information online is always a sensitive matter. On a betting or gaming platform where financial details are also involved, that sensitivity is even greater. Crikes understands this and considers earning your trust a top priority.

When you register on Crikes, you'll need to provide your name, phone number, and date of birth. Later, a photo of your national ID is required for KYC. The reason we ask for this information is straightforward — to verify your identity, confirm your age, and secure financial transactions. This data is never used for any other purpose without your knowledge.

Many platforms sell user data to advertising companies. Crikes does not and will never do this. Your email address or phone number will never be passed on to third-party marketers. Even when Crikes sends you offers or updates directly, it is always based on your consent — and you can opt out at any time.

A lot of people wonder whether two-factor authentication is more trouble than it's worth. It does add an extra step, but it makes your account significantly more secure. Especially when your account holds funds, that added layer of protection really counts. Crikes recommends keeping this feature enabled.

There's a common misconception that cookies are used to steal personal information. In reality, Crikes uses cookies solely to keep the site functioning properly and to improve your browsing experience. Session cookies are cleared as soon as you log out. Long-term cookies only remember preferences like your chosen language or theme — nothing more.

Data retention periods are an important matter. Crikes does not hold any information beyond the defined timeframes. Transaction records are retained for legal reasons, but browsing logs are not kept for more than 90 days. Once your account is closed, your personal data is deleted as promptly as possible.

On the security front, Crikes conducts regular penetration testing. This means external security specialists deliberately attempt to find vulnerabilities in the system — so they can be fixed before anyone else finds them. This is an ongoing process that keeps the system up to date.

At its core, Crikes' privacy policy carries one message — your data is yours, and keeping it safe is our responsibility. If you ever have any questions or concerns, feel free to reach out to us at any time. We are always ready to assist you.

FAQs

Frequently Asked Questions About Account Security and Mobile Use

Yes, enabling two-factor authentication (2FA) significantly improves your account security. A password alone will not be enough to log in — every login will require an additional verification code. To set it up, log in to Crikes and go to your account settings. Under the "Security" section, you will find the option to enable two-step verification. Once activated, an OTP will be sent to your registered phone number each time you log in. Without entering that code, access will be denied — that is the key benefit of this method. If you lose your phone or do not receive the code, contact the Help Center and your account can be recovered after identity verification.

Yes, you can use Crikes directly in your mobile browser without downloading any app. The crikes.best website is fully optimized for mobile — all buttons and menus display correctly on smaller smartphone screens and respond to touch. You can access it from any browser, including Chrome, Firefox, or Safari. Playing games, placing bets, making deposits, and withdrawing funds are all possible through the mobile browser. You can also add a shortcut to your home screen from the browser — it will look just like an app but requires no separate download. It works well on mobile data, though a more stable connection is recommended for live games or live betting.
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